Privacy Policy

KNSOL (Private) Limited, referred to in this Privacy Policy as the “Company,” “we,” “us” or “our,” respects the privacy of its website visitors, prospective customers, clients, business partners, trainees, vendors, employees and other individuals who interact with us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

• Visit or interact with knsol.com;
• Submit an inquiry, contact form or service request;
• Request a proposal, quotation, consultation or demonstration;
• Register for training, workshops or events;
• Subscribe to our newsletters or marketing communications;
• Use software, portals, dashboards or digital platforms operated by us;
• Enter into a commercial engagement with us; or
• Otherwise communicate or conduct business with the Company.

This Privacy Policy primarily governs information collected through our corporate website and related business communications. Information processed while delivering services to a client may also be governed by the applicable proposal, statement of work, service agreement, non-disclosure agreement, data-processing agreement or another written contract.

The Company provides services including:

• Custom software development;
• Web, mobile and enterprise application development;
• Software consultancy and technology advisory;
• Business process analysis and digital transformation;
• Business intelligence and analytics consultancy;
• BI dashboard design and development;
• BI dashboard implementation, integration and deployment;
• Data modeling, reporting and visualization;
• Software implementation and system integration;
• Software support, maintenance and managed services;
• Technical and functional training;
• End-user, administrator and developer training; and
• Other software, analytics and technology-related services agreed with clients.

Depending on how you interact with us, we may collect the following categories of information.

Information you provide

You may provide us with:

• Full name;
• Job title and department;
• Company or organization name;
• Business email address;
• Telephone or mobile number;
• Country, city and business address;
• Details submitted through contact or inquiry forms;
• Project requirements and business objectives;
• Software, dashboard or training requirements;
• Proposal, quotation and contracting information;
• Billing, tax and payment-related information;
• Training registration and attendance information;
• Curriculum vitae or employment information submitted through a career application;
• Support requests, feedback and correspondence; and
• Any documents, files, datasets or other information you voluntarily share.

Please do not submit confidential, sensitive, regulated or production data through a general website contact form unless we have specifically requested it through an approved secure channel.

Information collected automatically

When you access our website, certain technical information may be collected automatically, including:

• Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• Screen resolution;
• Approximate location derived from an IP address;
• Website pages viewed;
• Date, time and duration of visits;
• Referring website or source;
• Links and buttons clicked;
• Website performance and error information;
• Cookie identifiers; and
• Other analytics or diagnostic information.

Client and project information

During software development, consulting, BI implementation or training engagements, we may receive information from a client or its authorized representatives.

Depending on the engagement, this may include business data, user accounts, system records, reports, software configurations, technical logs, sample datasets or other project information.

Where we process information solely on a client’s instructions, the client remains responsible for determining whether it has the authority and appropriate legal basis to provide that information to us.

We may use collected information to:

• Respond to inquiries and requests;
• Understand prospective client requirements;
• Prepare proposals, quotations and demonstrations;
• Deliver software development and consultancy services;
• Design, implement and support BI dashboards;
• Conduct software implementations and integrations;
• Deliver training, workshops and technical sessions;
• Manage client relationships and projects;
• Provide technical support and maintenance;
• Create and manage authorized user accounts;
• Process invoices, payments and business records;
• Communicate project, service and operational updates;
• Improve our website, software, services and training materials;
• Conduct internal quality assurance, analysis and reporting;
• Protect our systems against unauthorized access, misuse or fraud;
• Maintain security, audit and diagnostic records;
• Meet contractual, accounting, tax, regulatory and legal obligations;
• Manage recruitment and employment applications;
• Send newsletters or promotional communications where permitted; and
• Establish, exercise or defend legal rights and claims.

We will not use client-confidential information to develop an unrelated commercial product or disclose it to another client unless the relevant client has expressly authorized such use in writing.

We process information where reasonably necessary:

• To respond to a request made by you;
• To take steps before entering into a contract;
• To perform a contract or service engagement;
• To comply with a legal or regulatory obligation;
• To protect our legitimate business and security interests;
• To maintain records and manage our operations;
• With your consent, where consent is required; or
• For another purpose permitted by applicable law.

You may withdraw consent for future processing where the processing is based on consent. Withdrawal will not affect processing that took place before the withdrawal.

We may send service updates, newsletters, event invitations or other business communications where you have subscribed, requested information, provided permission or where such communication is otherwise permitted.

You may unsubscribe by:

• Using the unsubscribe link included in every newsletter and marketing email; or
• Contacting us at contact@knsol.com.

We may continue to send non-promotional communication relating to active projects, contracts, payments, security notices or service administration.

We may use cookies and similar technologies to:

• Operate essential website functions;
• Remember user preferences;
• Maintain security;
• Understand website usage;
• Measure website performance;
• Diagnose technical problems; and
• Improve content and user experience.

Further information, including the cookies knsol.com uses today, is available in our Cookie Policy.

We may disclose information to:

• Employees and authorized personnel who require access for their duties;
• Affiliates or associated entities supporting our operations;
• Cloud-hosting, email, analytics, security and IT-service providers;
• Professional advisers, auditors, accountants and legal consultants;
• Payment or financial service providers;
• Training, event or communication platforms;
• Subcontractors approved for client engagements;
• Government bodies, courts or regulatory authorities where legally required;
• Parties involved in a merger, restructuring, investment, acquisition or sale of business assets; and
• Other parties where you or the relevant client has provided authorization.

The service providers that help us run knsol.com include:

• Website hosting, which runs knsol.com and processes the information you submit through its forms;
• Email delivery (SMTP), which delivers the messages and notifications sent from our website;
• Font delivery (Google Fonts), which serves the typefaces used on knsol.com to your browser and, to do so, receives your IP address and details of your browser and device; and
• Image delivery (Unsplash and Pexels), which serve the stock photographs on knsol.com to your browser and receive the same technical information.

Our service providers are expected to use information only for the authorized purpose and to apply reasonable confidentiality and security measures.

We do not sell personal information as an independent commercial product.

Our technology providers, cloud infrastructure, clients, subcontractors or business partners may operate in countries other than Pakistan.

Where information is processed or stored internationally, we will take reasonable contractual, organizational and technical measures appropriate to the nature of the information and applicable legal requirements.

Client-specific data-location, hosting and cross-border requirements should be documented in the relevant service agreement or statement of work.

We use reasonable administrative, physical and technical safeguards designed to protect information against:

• Unauthorized access;
• Accidental loss;
• Improper disclosure;
• Alteration;
• Destruction; and
• Misuse.

Measures may include access controls, authentication, encryption where appropriate, secure development practices, backups, logging, monitoring, employee confidentiality obligations and vendor assessments.

However, no website, internet transmission, cloud platform or electronic storage system can be guaranteed to be completely secure. You are responsible for using appropriate security measures when transmitting information to us and for protecting any account credentials issued to you.

We retain information only for as long as reasonably required for:

• The purpose for which it was collected;
• Performance of a contract;
• Project delivery and support;
• Business and financial recordkeeping;
• Security and audit requirements;
• Warranty, dispute or limitation periods; and
• Legal and regulatory obligations.

Retention periods may vary depending on the nature of the information and the applicable client contract.

Where practical and appropriate, information may be deleted, anonymized or securely archived after the relevant retention period.

Subject to applicable law, contractual obligations and reasonable verification, you may request that we:

• Confirm whether we hold your personal information;
• Provide access to certain personal information;
• Correct inaccurate or incomplete information;
• Update your contact preferences;
• Stop sending marketing communications;
• Delete information that is no longer required;
• Restrict or object to certain processing; or
• Explain how your information is being used.

Requests may be submitted to contact@knsol.com.

We may need to verify your identity or authority before acting on a request. Certain information may need to be retained where required by law, contract, security, audit or legitimate business obligations.

Where we process information on behalf of a client, requests relating to that information may need to be directed to the relevant client.

Our corporate website and business services are not intended for children.

We do not knowingly collect personal information directly from children through our website. If you believe that a child has provided information to us without appropriate authorization, contact us at contact@knsol.com.

Training programs involving minors must be separately approved and subject to appropriate parental, guardian, institutional and contractual arrangements.

Our website may contain links to websites, platforms or services operated by third parties.

We do not control and are not responsible for the content, availability, privacy practices or security of third-party websites. You should review the privacy policies and terms of those third parties before providing information to them.

We may update this Privacy Policy to reflect changes in our services, technologies, business operations or legal requirements.

The revised version will be published on this page with an updated “Last updated” date. Material changes may also be communicated through an additional notice where reasonably appropriate.

For privacy-related questions or requests, contact:

KNSOL (Private) Limited

• AddressMain Shahrah-e-Faisal, Karachi, Pakistan
• Emailcontact@knsol.com
• Telephone+92 301 1437864, +92 334 1437864
• Websiteknsol.com